Frequently Asked Questions

Q: Are the fish shown on your website actually in stock?
Yes. All fish listed as available on our website are in stock at the time of listing unless clearly stated otherwise. Inventory is updated regularly, but due to high demand, availability can change quickly.

Q: Can I reserve a fish or place a deposit?
Reservations and deposits are currently NOT accepted.

Q: Do you sell wholesale or offer bulk pricing?
Wholesale and bulk pricing may be available for qualified buyers. Reach out with details about your business or order size.

Q: How are live fish shipped?
All fish are professionally packed using insulated boxes, oxygen-filled bags, and appropriate temperature control to ensure safe arrival.

Q: What shipping methods do you use?
Live fish are shipped via UPS Next Day Air®  Shipping options and pricing are calculated at checkout.

Q: Do you ship year-round?
Shipping is weather-dependent. Extreme heat or cold may delay shipments to protect fish health. We will contact you if conditions are unsafe.

Q: Do you ship internationally?
International shipping is currently not available.

Q: Do you offer a Live Arrival Guarantee?
Yes. We guarantee that fish arrive alive when shipped using our approved methods and delivery timelines. Please review our Live Arrival Guarantee policy for full terms and conditions.

Q: What do I need to do if a fish arrives dead?
You must notify us within the required time window (typically within 1–2 hours of delivery) and provide clear photos and video of the fish in the unopened bag. Claims submitted outside this window may not be eligible.

Q: Does the guarantee cover shipping costs?
No. Shipping and handling fees are non-refundable unless otherwise stated in the policy.

Q: How do I acclimate my new fish?
We recommend floating the bag to equalize temperature, followed by slow water acclimation.

Q: What if the fish is stressed or not eating right away?
It’s normal for fish to take several days to adjust after shipping. Reduced activity or appetite during this time is common.

Q: Will this fish get along with my other fish?
Compatibility depends on species, size, and tank setup. Many predator and monster fish will eat smaller tankmates. Always research adult size and temperament before purchasing.

Q: Do you list adult sizes?
Yes. Adult size estimates are provided for each species to help you plan appropriately.

Q: Are your fish suitable for beginners?
Some species are beginner-friendly, while others are intended for experienced aquarists only. Please read listings carefully and contact us if you’re unsure.

Q: Are photos of the exact fish I’ll receive?
Unless stated as “WYSIWYG” (What You See Is What You Get) or LIMITED with QTY of 1, photos are representative examples. Size, coloration, and pattern may vary.

Q: How accurate are size listings?
Sizes are approximate and measured from nose to tail. Minor variations are normal.

Q: What payment methods do you accept?
We accept major credit cards and other secure payment methods shown at checkout.

Q: Do you accept returns?
Due to the nature of live animals, we do not accept returns. Please review our policies before ordering.

Q: Are all fish legal to own?
It is the buyer’s responsibility to ensure that the species purchased are legal in their state or locality. We are not responsible for orders placed in violation of local laws.

Q: What happens if my order is refused or undeliverable?
Orders that are refused or undeliverable may void the Live Arrival Guarantee and are not eligible for refunds.

Q: How can I contact you?
You can reach us through our website contact form or email. You may also give us a call or send a text message. We aim to respond as quickly as possible during business hours.

Q: Can you help me choose the right fish?
Absolutely. We’re happy to help match fish to your tank size, experience level, and goals.